Returns Policy

The user who for any reason is not satisfied with the purchase made on the site must send a written communication within 30 days to the e-mail address including the identification details necessary to identify the purchase (order number and nominative)

The user will be informed of the procedures for returning the product. The sending of the communication may validly be replaced by the return of the purchased product, provided that it is within the same terms. The date of delivery to the post office or courier will prevail between the parties (the shipping receipt must be kept)

In case of withdrawal, the owner will refund the payments received from the user and the shipping costs of the purchase (if this is not part of a purchase with free shipping) no later than 30 days from the day on which the order was delivered to the client.

The owner will reimburse the user in the same payment methods used by the user for the online purchase.

The user must return the products at his own expense within 30 days from the date on which he received the product.

The user is responsible for the integrity of the product while the product is in his possession and must take all appropriate measures to preserve it and do everything possible to ensure that it is returned in the best possible condition, including the original undamaged packaging. , instruction manuals, accessories, any separate items and any other components. The Product must not have been subjected to manipulation other than that necessary to establish the nature, characteristics and functioning of the Product.

The Owner will not consider return requests if the returned product is malfunctioning due to improper use, negligence, physical, aesthetic or superficial damage or alterations, tampering or improper maintenance or wear and tear.


Privacy Policy


Privacy information pursuant to Legislative Decree 196/03 and EU Regulation no. 679/2016

Pursuant to art. 13 of Legislative Decree 196/03 and following the entry into force of EU Regulation no. 679/2016 in accordance with the provisions of art. 13 of the aforementioned European Regulation, we wish to inform you of the following:

Purpose of the processing

Your personal data, freely communicated and acquired by us as a result of the activity carried out by:
VAT number: 01990000497

will be processed lawfully and fairly for the following purposes:

The processing is always based on principles of lawfulness and correctness in compliance with all current regulations and suitable security measures are adopted to protect the data. The data will be stored for a period compliant with the purposes for which they are processed and in compliance with current regulations.

The data processed are updated, relevant, complete and not excessive with respect to the purposes listed above for which they are collected and subsequently processed.

Treatment methods

The data itself will be processed, in compliance with the necessary security and confidentiality, through the following methods: collection of data from the interested party, collected and recorded for specific, explicit and legitimate purposes, used in further processing operations in terms compatible with these purposes , processing carried out with the aid of electronic and automated tools (collection of data electronically, directly from the interested party).

Legal basis of the processing

The legal basis for the processing of your personal data is based on registration on the web portal

Legitimate interests pursued by the Data Controller:
The legitimate interests pursued by the Data Controller in the processing of data is given by having to respect and honor the contractual obligations signed between the parties. Pursuant to art. 6 the lawfulness of the processing is based on the clearly expressed consent of the interested party, documented in written form. Mandatory or optional nature of the provision of data and consequences of a possible refusal to respond: the nature of the provision of data by you is mandatory so that the data controller can provide the requested services. In case of refusal it will therefore be impossible to complete the registration process and the System Owner will not be able to fulfill the contractual obligations.

Communication of data to third parties

Your personal data will be processed by the Data Controller, by the Data Processors appointed by him and by the strictly authorized data processors. Your personal data are not disclosed.

Storage times

Your personal data will be stored for no. 10 years, from the termination of the service/product supply relationship with the computer archives owned by LIQUIDA di G. Niccolai.

Intention of the Data Controller of personal data

The Data Controller will not transfer your personal data to a third country or to an international organisation.

Owner and Data Processor

The data controller is LIQUIDA SNC DI NICCOLAI E CIOCCA. Contact details of the Data Controller, email:

The interested party may at any time exercise the rights reserved to him, established by the art. 7 of which the full text is reported: art. 7 Legislative Decree 196/2003 and art. 15 EU Regulation 679/2016 – Right of access to personal data and other rights – “The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him, even if not yet registered, and their
communication in an intelligible form. The interested party has the right to obtain indication of: the origin of the personal data; of the purposes and methods of processing; of the logic applied in case of processing carried out with the aid of electronic instruments; of the identification details of the data controller, the manager and the representative designated pursuant to the art. 5 paragraph 2; of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them as designated representatives in the territory of the State, managers or agents. The interested party has the right to obtain: updating, rectification, or, when there is interest, integration of data; the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed; the certification that the operations referred to in letter a. and b. have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right. The interested party has the right to object in whole or in part: for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection; to the processing of personal data concerning him for the purposes of sending advertising material or direct sales or for carrying out market research or commercial communication". In particular, the interested party may at any time ask the Data Controller for access to personal data and the rectification or cancellation of the same or the limitation of the processing concerning him or her or to oppose their processing, in addition to the right to data portability. . The interested party has the right to withdraw consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation and has the right to lodge a complaint with a supervisory authority. The exercise of rights can be exercised by writing to the email address




This information is provided pursuant to art. 13 of Regulation 679/2016 (EU) (“GDPR”) to those who access and browse the website indicated below:
https:// (the “Website”)

in order to communicate to the user the types of cookies used by the Website as well as the relative methods for removing and deactivating them.


LIQUIDA SNC DI NICCOLAI E CIOCCA, with registered office in Italy, Via Veneto 5a, Livorno (LI) in the person of its legal representative pro tempore, is the data controller of your personal data (“LIQUIDA SNC DI NICCOLAI E CIOCCA” or “Owner ”).


Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on the next visit.

Each cookie contains different types of data, for example, it could be the name of the server from which the connection to the Website comes from, an identification number or information relating to the operating system you use.

Cookies are stored on the browser used by the user to browse the Website for the entire duration of the session and are not stored permanently on the user's PC.


In general order, LIQUIDA di G. Niccolai uses the so-called technical cookies necessary to guarantee the user the best functionality of the Website.

If you wish to deactivate/refuse the use of these cookies, you can change the browser settings on your PC at any time. If necessary, we point out that navigation on the Website and the use of its contents could be compromised.

LIQUIDA SNC DI NICCOLAI E CIOCCA also uses so-called third-party cookies, these are cookies from other websites that are hosted on the Website. In this regard, we invite you to read the privacy policy and the respective purposes and methods of use and procedures for refusing the installation of the relevant cookies directly on the sites of the respective managers.

LIQUIDA SNC DI NICCOLAI E CIOCCA also uses Google Analytics cookies in order to monitor and verify the use of the Website made by the user. Thanks to Google Analytics, the Owner is able to know the total number of times the user opens multimedia content, both audio and video, and the number of people who open it and close it before it is finished. These multimedia contents can be used through Adobe Flash Player, therefore please refer to the relevant policy in order to understand how to remove or disable these so-called flash cookies, which can be consulted at the link indicated below products/flashplayer/security

In order to obtain more information about the activities carried out by Google Analytics you can click on the following link: .

Finally, the Website uses so-called profiling cookies, necessary to monitor and profile users during their browsing, study their behavior on the Website with particular reference to the interests and habits of the interested party. By way of example, thanks to the use of profiling cookies, the Owner has visibility of the purchasing choices of users and the sections and modules of the Website displayed. Profiling cookies are mainly used to acquire information about the user with the aim of reusing it for marketing purposes.

It should be noted that you have the right to refuse the use of profiling cookies by deactivating them; in fact, you will be able to exercise your right to opt-out when accessing the Website, in particular, by clicking on the appropriate information banner.



Dirt Tapes\Liquida SAS

Via Nicolodi 48 C Livorno (57121) Italy

Via Bufalini 22 Forlì (47121) Italy